Netflix co-founder Marc Randolph's in his keynote at Freshworks ON Fest spoke about the value of innovation, persistence, and optimism and the Netflix’s inspirational origin story. On August 29, 1997, two men launched an online DVD-rental store with 30 employees and 925 titles. They called it Netflix. Watch the video to listen to Marc Randolph speak about the corporate culture that made Netflix a success and went on to dominate entertainment streaming. Access the on-demand session of On Fest: https://bit.ly/3pUUSPM Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc

“Delighting customers should be easy.” says Girish Mathrubootham, the founder and CEO of Freshworks. In this video, we explain The Art of Easy and how Freshworks does it. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly. Read how customers are transforming business with the art of easy: https://bit.ly/3meAWWT Learn more about our product features: https://bit.ly/3GPyuhw Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc

Knowing your customers way better than you think is the success key point in managing a customer relationship. But, how can we find this out. Well, here is an interesting story to make everyone understand better. Check out the full video. "You want to know how to best serve the customer, yet sometimes the left hand doesn’t know what the right hand is talking about." - Prakash Ramamurthy, Chief Product Officer at Freshworks. #CRM Read more from our CPO Prakash's article on Forbes: https://bit.ly/3t6neWK Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc

According to neuroscientist David Eagleman, your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh 2021, at Mandalay Bay in Las Vegas, David presented his keynotes on certain aspects of ‘making delight easy’ for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation, emotion, and the social context. For people to be delighted with a product, they need to feel they are getting the value out of it. According to David, the experience that customers have after they buy a product matters just as much. Read more about delight made easy here: https://bit.ly/36pzSud Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc

We talk about who we are, what we do, why we're excited, and why you should be too. All this in around two minutes, so do hit play, We hope you like it, it'll really make our day. About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

A teaser for 4 films that I made for Freshworks' Food for Thought campaign. The series told stories of companies in the food industry that went to great lengths to keep their customers happy. If you'd like to see the full length videos and read the stories, head to @freshworksinc 's instagram page

Explainers explained! Client: Cognizant Interactive Project type: Brand film Role: Concept, Script, Storyboard, Clean-up animation, Sound

The pandemic has changed everything we know about customer behavior. Everything has become digital and remote work is the new norm. So how is Jan unperturbed? Find out at Refresh 20, Freshworks' Global User Conference . #Refresh20 Event Highlights: - Thought leadership sessions featuring global customer champions - Inspiring regional stories & use cases - Industry masterclasses - Product demos Launching on: 27 October 2020 Register here: https://bit.ly/2REXv7s About Refresh: Refresh is Freshworks' global user conference, an exclusive knowledge platform uniting the Freshworks community. We continue to build a community of celebrity speakers, inspirational influencers, thought leaders, star customers, analysts, and partners to support and celebrate the evolution of customer experience. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc

The idea of Freshdesk was born from an incident involving a broken TV ten years ago. When he returned to India from the United States, our CEO Girish Mathrubootham noticed that his TV had been damaged in transit. With customer support unresponsive, he decided made his feelings known on a customer forum. The post went ‘viral’, and the CEO of the company apologized. Girish identified an interesting trend: “For the first time, as somebody who had built four helpdesks in my career, I saw that the power dynamics had shifted from the company to the user.” An opportunity presented itself: Was the time right to build a product in customer support? He pitched the idea to Shan Krishnasamy, who was on board in under a minute. On October 13, 2010, Freshdesk was officially incorporated; we then went on to become Freshworks. And what started off as a single product built by a six member team is now a global SaaS unicorn with over 3000 employees #TheFreshworksJourney Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc